Client Experience Survey

Thank you for trusting us with your website project and for taking a few minutes to share your experience. Your responses will be reviewed by our team and used to improve our processes and identify any follow-up support you may need. This survey should take about 5-7 minutes.

Step 1 of 3

33%

Overall Experience & Communication

I understood the project process, timeline, and what was expected of me.

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

How could have made the project process and your responsibilities clearer?

Please share where you felt uncertain about the process or what you needed to do.

Communication was clear and kept me informed about project status, decisions, and next steps.

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

What could we have done to make project communication clearer or more useful?

Please share when you needed more context, more timely updates, or clearer information about decisions and next steps.

How would you rate the frequency of communication throughout the project?

	Far too few	Somewhat too few	About right	Somewhat too many	Far too many
Emails
Meetings

The Landslide team listened to our input, understood our goals and challenges, and reflected that understanding in the work.

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

What could we have done to better understand and reflect your goals, challenges, or feedback?

Please share any points where you felt your input was missed, misunderstood, or not fully reflected in the work.

Process & Tools

I understood the strategic plan that was presented (goals, site map, navigation wireframes, design directions) and how it would translate to our final website.

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

How would you rate your experience during each phase of the project?

Negative: The phase created frustration, uncertainty, or unnecessary effort. Positive: The phase felt clear, organized, collaborative, and productive.

LaunchPlan/Strategy

Clarifying goals, priorities, structure, and overall direction.

Very negative	Somewhat negative	Neutral	Somewhat positive	Very positive	Not applicable

What would have made this phase feel more positive or manageable?

Please share what we have done differently to improve your experience during this phase. What in particular felt unclear, overwhelming, inefficient?

Design

Reviewing the visual direction, sharing feedback, and seeing the website take shape.

Very negative	Somewhat negative	Neutral	Somewhat positive	Very positive	Not applicable

What would have made this phase feel more positive or manageable?

Please share what we have done differently to improve your experience during this phase. What in particular felt unclear, overwhelming, inefficient?

Content

Gathering, organizing, reviewing, and preparing content for the new website.

Very negative	Somewhat negative	Neutral	Somewhat positive	Very positive	Not applicable

What would have made this phase feel more positive or manageable?

Please share what we have done differently to improve your experience during this phase. What in particular felt unclear, overwhelming, inefficient?

Training & QA

Learning how to manage the website, reviewing the completed site, and identifying any needed changes.

Very negative	Somewhat negative	Neutral	Somewhat positive	Very positive	Not applicable

What would have made this phase feel more positive or manageable?

Please share what we have done differently to improve your experience during this phase. What in particular felt unclear, overwhelming, inefficient?

Launch

Gathering and providing technical information and preparing for go-live.

Very negative	Somewhat negative	Neutral	Somewhat positive	Very positive	Not applicable

What would have made this phase feel more positive or manageable?

Please share what we have done differently to improve your experience during this phase. What in particular felt unclear, overwhelming, inefficient?