Step 7: Hosting, Security & Support

Post-Launch QA

We perform additional spot checks after the site is launched. You and your team can report any issues you encounter directly to your account manager. We usually allocate 2 weeks to Post-Launch QA, but the window can be adjusted if additional time is needed due to the nature of the project.

Support & Maintenance

After launch and post-Launch QA, your website transitions into ongoing support where the goal is to keep your site secure and performing well over time. We monitor the site’s uptime and performance, apply routine software and server updates, and maintain regular backups.

You can reach out when you need help, whether that’s a technical issue or a question about how something works. Here’s a breakdown of how we can help:

• “Support” is how we refer to helping you make the most of your website. If you forget how to edit something or need guidance on how to make the most of your site, we are happy to provide any “how to” information and best practices. This is included in your monthly hosting and support package.
• Other types of changes would fall under “Maintenance.” If you want to modify how something works, update a design/layout, add additional features or functionality, etc., those would be new billable projects. We can provide an estimate ahead of time and get your approval before starting.

Landslide Responsibilities

• Monitor website uptime.
• Manage backups.
• Perform regular software and server updates.
• Respond to support requests as needed.
• Provide quotes for maintenance requests and new projects.

Client Responsibilities

• Contact us when support or maintenance is needed.
• Communicate upcoming changes that may affect the site.